Reading your report
Updated
Your report answers one question in four ways. At the top, the Verdict and Visibility Score tell you where you stand overall. Market Position shows who got recommended instead of you. Chatbot Visibility splits that by assistant, and Search Intent splits it by the question the shopper asked. Under all of it sits Evidence: the assistants' original answers, word for word, so you can check every number yourself.
What does the Verdict mean?
It is the headline: does AI recommend you, or not. The Visibility Score next to it is a single percentage covering all four assistants, and the tier follows from it.
| Verdict | Score | What it means |
|---|---|---|
| Not visible | 0 | No assistant named your store, in any answer. |
| Partially visible | 1 to 49 | You are named in fewer than half the answers. |
| Visible | 50 to 79 | You are named in most of them. |
| Highly visible | 80 and up | You are named in nearly all of them. |
Not visible is a real result, not a broken app. It is the most common first result there is, and it is the one worth having: it means AI genuinely is not naming you yet, while it is naming others. That gap is the thing you can act on.
What does the Visibility Score actually measure?
How often you get named, out of every chance you had. The check puts each buying question to each assistant, so five questions across four assistants gives you twenty chances. Get named in nine of them and your score is 45%.
Position does not enter into it. Being named first and being named last each count once, because either way the assistant put your store in front of the shopper. Where you placed is a separate question, and the report answers it separately under Chatbot Visibility.
Next to the score you get the same figure written out as how many AI answers named you, so you can see the count the percentage came from rather than taking it on trust.
What is AI Coverage?
How many of the four assistants named your store at least once, shown as x/4. It counts assistants, not answers, and it is the plainest number on the page.
Read it against the Visibility Score, because the pair tells you which problem you have. 4/4 with a low score means every assistant knows you exist but only brings you up for one or two of the buying questions: a question problem, and the fix is on your product pages. 1/4 with a high score means one assistant recommends you constantly and three have never heard of you: a reach problem, and the fix is mostly off your website. Those need different work.
What is Market Position?
The full list of stores AI recommends for your product, ranked by Visibility Score, with their price and shipping next to yours. Every store is measured the same way you are, so the column is directly comparable: a competitor on 60% was named in twelve of the same twenty answers where you managed nine.
Because the denominator is fixed, the scores do not add up to 100% and nobody's number moves when a new competitor turns up. Your score answers "am I doing all right?"; this list answers "compared with whom?".
Your store is pinned at the top of the list even when it ranked nowhere, precisely so a "Not visible" report still shows you the eleven stores that were named instead. That contrast is the report.
Why do some prices say N/A?
Because that assistant recommended the store without stating a price, and Mention Network will not go and find one somewhere else to fill the gap. You are reading what the AI said, not what the web says.
An N/A against your own store is worth a second look. An assistant states a price when it can read one, and it reads prices from structured product data. So N/A on your row often means your price or shipping data is missing or broken where machines look for it, which is exactly the kind of thing the Website Audit checks for.
What are Chatbot Visibility and Search Intent?
The same result cut two ways, because "you are 45% visible" is not something you can act on.
- Chatbot Visibility breaks it down per assistant: named or not, and your average position in the answers that did name you. This is where you see that ChatGPT places you second while Claude has never named you.
- Search Intent breaks it down per question: which buying questions you get named for and which pass you over, with coverage for each. This is where you see that you are the obvious answer for "where to buy" and absent from "cheapest".
Under each intent the report also prints the exact question that was sent to the assistants, read-only, so you can see for yourself that it is a question a real shopper would ask.
How can I check the results myself?
Click any Search Intent row. It opens the Evidence view: each assistant's original answer for that question, in full, unedited, with your store's name in bold wherever it appears.
Nothing is rebuilt or summarised there. This exists because a score that says "you are invisible" and shows no working is a score people rightly distrust. Read the answer, count the stores named, and see for yourself whether you were among them.
Can I share the report?
Yes. Export to PDF produces a two-page report with Mention Network branding, plus an appendix titled AI Answers carrying the original assistant answers. The evidence travels with the conclusion, so whoever you send it to can check it too.
Next step
Once you know you are not visible, the question becomes why. See How scoring works.
