1. Who we are and what this covers

Mention Network is a tool that measures whether AI assistants recommend your store, and helps you fix what holds you back. In this policy, "we" and "us" mean Mention Network. You can reach us at any time at [email protected].

This policy covers two things:

Our website, mention.network, including everything you read or click there.
The Mention Network app, once you install it on your store.

It does not cover other companies' websites we link to. When you follow a link out of our site, that company's own policy takes over.

2. What we collect

We collect four kinds of information, and each one has a reason.

When you install the app on your store

Your product content: titles, descriptions, images, variants and prices. This is the same content any shopper already sees on your storefront.
Your markets: the countries and regions your store sells to, so we measure visibility where you actually sell.
Your languages: which languages your storefront publishes in, so we read the right version of a page.
Your store domain, so we know which store the results belong to.
The results we produce for you: scores, findings and reports.

When you create an account

Your email address and name.
If you sign in with Google, the account identifier Google gives us, so we can recognise you next time you sign in. We do not receive your Google password.

When you buy a plan or credits

A record of what you bought and when.
Your payment itself is handled by our payment provider, not by us.

When you browse our website

Standard technical information your browser sends, such as your approximate location, device type and browser.
How you move through the site, through analytics and advertising cookies. See section 11.

3. What we never collect

This section matters more than the one above it, so we are stating it plainly.

The app never collects your customers' personal data, your orders, or your payment and payout information. Not as a matter of policy that we could quietly change, but as a matter of permission: when you install the app, it asks your e-commerce platform for read access to product content, markets and languages, and for nothing else. Permissions we never requested cannot be used, and the platform enforces that above our code.

So there is no customer list to leak, no order history to lose, and no card data to protect, because none of it ever reaches us.

If a future feature ever needs broader access, your platform will ask you to approve the new permission first. It cannot appear quietly inside an update.

4. How we use it

To run the checks, audits and reports you asked for.
To show you your own results over time, so you can see whether things improve.
To create and secure your account, and to let you sign in.
To take payment and keep a record of it.
To answer you when you contact us.
To understand how our website is used, so we can make it better, and to measure our advertising.
To improve the product, and to publish benchmarks about how AI treats online stores in general. We only do this with data combined across stores and stripped of anything that identifies yours.
To meet legal obligations, such as keeping billing records.

We do not sell your data. We do not rent it. We do not share one merchant's data with another merchant, and we do not use your store's data to benefit a competitor of yours. We will never name your store, or describe it closely enough to identify it, in anything we publish, unless we ask you first.

5. Our legal bases

If data protection law such as the GDPR applies to you, these are the grounds we rely on:

Performance of a contract: running the product you signed up for, and taking payment for it.
Legitimate interests: keeping the service secure and working, and understanding in general terms how our website is used.
Consent: analytics and advertising cookies, where consent is required. You can withdraw it at any time.
Legal obligation: keeping records we are required by law to keep.

6. Who we share it with

We use other companies to run parts of the service. They may only handle data to do the job we hired them for, and they may not use it for their own purposes. These are the categories:

AI providers. We send your public product content to AI models to score it, because measuring how AI reads your store means asking AI. This is content already visible on your storefront. Personal and order data is never sent, because we never had it. We use paid business APIs, where content sent to the model is not used to train it by default.
The e-commerce platform your store runs on. This is where the app reads your product content, with the read permissions you approved at install.
Hosting and infrastructure providers, who run the servers your data sits on.
Our payment provider, who processes your payment.
Analytics providers, who tell us how our website is used.
Advertising platforms, who measure whether our ads work. See section 11.
Our support tools, if you write to us.

We may also disclose data if the law requires it, or to protect our rights or someone's safety. If that ever happens, we will tell you unless we are legally forbidden from doing so.

7. Where your data goes

We and the providers listed above operate in more than one country, so your data may be processed outside the country you live in. Where the law requires it, we rely on the safeguards that law provides for such transfers, such as standard contractual clauses.

8. How long we keep it

Your results stay for as long as your store uses the app, so you can compare against your own history.
The raw data behind those results is cleared automatically by a scheduled job once it is no longer needed.
Account data stays while your account is open.
Billing records are kept for as long as the law requires.
When you uninstall the app, your platform notifies us and your store's data is removed.

You do not have to wait for any of this. You can ask us to erase your data at any time. See section 10.

9. Your rights

Depending on where you live, you may have the right to:

Ask what data we hold about you and get a copy of it.
Have inaccurate data corrected.
Have your data erased.
Object to, or ask us to restrict, how we use it.
Receive your data in a portable format.
Withdraw consent you previously gave, such as for advertising cookies.
Complain to your local data protection authority.

We will not charge you for exercising these rights, and we will not treat you differently for it.

10. How to exercise your rights

Email [email protected] and tell us what you want. We will answer within one month. If your request is complicated and we need longer, we will tell you why before that month is up.

You can also uninstall the app at any time, from your store's admin, without asking us first. Your platform notifies us and your store's data is removed.

We may need to check that a request really comes from you before we act on it. That check is to protect you, not to slow you down.

11. Cookies and tracking

Our website uses cookies and similar technologies in three ways:

Necessary: things the site cannot work without, such as keeping you signed in and remembering your language.
Analytics: telling us in aggregate which pages people read, so we know what to improve.
Advertising: measuring whether our ads reach the right people. These are set by advertising platforms and can be used to show you our ads elsewhere.

You can clear or block cookies in your browser settings at any time. Blocking necessary cookies may stop parts of the site from working. Blocking analytics and advertising cookies will not.

The app itself, inside your store admin, does not run advertising cookies.

12. Children

Mention Network is a business tool and is not intended for children. We do not knowingly collect data from anyone under 16. If you believe a child has given us data, write to [email protected] and we will delete it.

13. Changes to this policy

We will update this policy when the product changes, and the date at the top will change with it. If a change actually affects you, such as a new purpose for your data or a new category of company we share it with, we will tell you before it takes effect rather than hoping you re-read this page.

14. Contact us

Questions, requests, or something on this page that does not look right: [email protected].

If you want the plain-language version of what the app can and cannot touch inside your store, read our security page.

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