This is Mention Network v2, the AI visibility solution for e-commerce. Bought a package on v1? [email protected]
See how AI recommends your store and products, then improve it.
Mention Network Help Center
The Mention Network Help Center shows you how to use the Shopify app that measures whether ChatGPT, Gemini, Google AI Mode, and Claude recommend your store when shoppers ask where to buy a product. Start by installing the app and running your first check, then learn what each metric in your report means. No technical skills are needed.
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How do I get started?
How does Mention Network work?
The AI Visibility Check
Which AI assistants Mention Network asks, which shopper questions it covers, and how those questions are built from your product.
Reading your report
What every metric means: Verdict, Visibility Score, AI Coverage, Share of AI Voice, Market Position, and the AI answers behind them.
How scoring works
The 40 criteria and 4 factors behind the Website Audit, and how they add up to a score for your store.
How much does it cost?
Plans and pricing
Compare the Free, Starter, Pro and Max plans: what each includes, how billing works through Shopify, and how to choose one.
Usage and credits
What uses up your monthly usage, how limits and resets work, and how extra credit tops you up without expiring.
Usage limit best practices
Simple habits that make a plan's usage go further: check the products and locations that matter, and re-check only when something changed.
The Free plan
What the Free plan includes and excludes, whether it expires, how usage is counted, and when to move to a paid plan.
Where else can I find answers?
Roadmap
The four phases of Mention Network: what you can use today, what is coming, and what the app deliberately does not do.
FAQ
Short answers to the questions store owners ask most about checks, reports, plans and pricing, and what the app can and cannot do.
Glossary
Plain definitions of the AI visibility terms used across the app and this Help Center.
Plans and pricing
Current plans and pricing for Mention Network.
Contact support
Reach the Mention Network team if you cannot find the answer here.
New to Mention Network?
What is Mention Network?
Mention Network is a Shopify app that tells you whether AI assistants name your store when shoppers ask where to buy a product. It measures the real answers ChatGPT, Gemini, Google AI Mode, and Claude give for one product, in one location and one language, and shows you those answers as proof.
Do I need technical skills to use it?
No. Mention Network runs inside your Shopify admin, explains what it found in plain language, and shows the evidence behind every result. There is no code to write and no theme to edit. It is built for store owners who run their own shop, not for developers.
Is this the same as SEO rank tracking?
No. SEO tools track where your pages rank in Google search results. Mention Network measures what AI assistants actually answer when a shopper asks where to buy a product. That is a different channel with different rules, where trust signals and structured data matter more than keywords.
Is it free to try?
Yes. Your first product's check and audit are free, with no card required. You run the check, read the report, and see the audit behind it without paying anything. For current plans and what each one includes, see the pricing page.
Ready to see if AI recommends your store?
Run your first product check free, right inside Shopify. No card, no code.
